All prices stated in US dollars. Prices are subject to change without notice.
Online Ordering
What should I do if I have difficulty placing SD Safety Shoes order online?
If you experience any difficulty placing your order online or otherwise require assistance, call SD Safety Shoes at 715-552-5210 from 10 AM until 6 PM CST, Monday through Saturday.
How do I know if I placed my SD Safety Shoes order successfully?
Once you have submitted your order, an order summary page will be displayed with all of your order details. You may want to print this for your records. You will then receive an email confirming that your order has been successfully received online. If you placed your order over the phone and did not provide an email address, you will need to contact SD Safety Shoes at 715-552-5210 between 10 AM until 6 PM CST, Monday through Saturday.
Can I change or cancel my order after I have submitted it?
Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply change your mind about your order, please call SD Safety Shoes at 715-552-5210 from 10 AM until 6 PM CST, Monday through Saturday, as soon as possible, and we will make every effort to accommodate your request.
When will I be billed for my SD Safety Shoes order?
We will bill your credit card immediately when your SD Safety Shoes order is placed.
What forms of payment does SD Safety Shoes accept online?
We currently accept Mastercard, Visa, Discover, and American Express.
Will I be charged sales tax?
If you are a resident of the state of Wisconsin, law requires us to charge sales tax on your purchases. If you are not a resident of the state of Wisconsin, we are not required to charge sales tax on your purchases. However, by law you may be liable for any taxes due in your state.
Shipping
How does SD Safety Shoes calculate delivery charges?
All shipping charges are FREE with no minimum order amount to the continental 48 states. Orders will be shipped within 1 - 3 business days after order is placed.
Express shipping is available. Please call SD Safety Shoes at 715-552-5210 from 10 AM until 6 PM CST, Monday through Saturday for more information.
Does SD Safety Shoes ship to International addresses?
Yes. SD Safety Shoes will ship USPS to all international addresses. Please reference www.usps.com for international shipping prices . We do not allow shipping to PO boxes.
How long will it take to receive my order?
Federal Express and UPS usually arrive in 1-5 business days. Orders shipped to Hawaii, Alaska, and Canada will arrive in 7-14 business days. Check with www.usps.com to see how long orders take to ship to other foreign countries. Backorders are excluded. Business days do not include Saturday or Sunday.
Returns
What is SD Safety Shoes' return policy?
If you're not satisfied with your purchase, SD Safety Shoes will accept returns and exchanges within 90 days from the date of purchase, in its original condition. Any applicable shipping and handling charges are non-refundable. Merchandise refunds will only be made in the original form of payment.
How do I make a return or exchange?
Purchases made from SD Safety Shoes online store can be returned by mail at buyer's expense. Items can be returned to:
Shoe Doctor
2321 E. Clairemont Ave.
Eau Claire, WI 54701
All returns and/or exchanges should include a copy of your original sales receipt. If you want to exchange the shoes please include information regarding the new size and style. If you have any questions, please call SD Safety Shoes at 715-552-5210 from 10 AM until 6 PM CST, Monday through Saturday.
When will I be credited for my return?
We credit your account as soon as we process your return. Check with your bank to see when they will credit your account. To check the status of your return, call SD Safety Shoes at 715-552-5210 from 10 AM until 6 PM CST, Monday through Saturday.
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How do I know my credit
card number will be safe?
We take every precaution to ensure that your personal data, including credit card information, is as secure as it can be. SD Safety Shoes site utilizes Secure Socket Layer technology on all pages where personal information is requested. This encryption technology prevents anyone from using your personal data if intercepted. SD Safety Shoes also takes every precaution when storing your credit card number in our database by encrypting it, rendering it useless to anyone trying to access it.
Will SD Safety Shoes sell
my email address or other
personal information?
No. We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We may also use order information to contact a purchaser when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. SD Safety Shoes may use personal information to notify consumers about new products or services. If we do, we will provide you with an email address by which you may inform us that you do not wish to receive such materials in the future. SD Safety Shoes will not share any personal information without your permission with any unaffiliated third parties, unless required by law.
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